Terms & Conditions

1. About us

Rich Spa (“Rich Spa”, “we”, “us”, “our”) is a spa and body-massage centre operating in Dombivli East, Kalyan, Maharashtra, India. We offer Swedish massage, deep tissue massage, aroma therapy, Balinese massage, Thai massage, foot reflexology, hot stone therapy and couple spa sessions in private, air-conditioned rooms, along with a jacuzzi suite.

In these terms, “you” or “client” means any person who visits our website, contacts us, books an appointment or receives a service from us.

2. Nature of our services — wellness and relaxation only

All services offered at Rich Spa are strictly for wellness, relaxation and stress-relief purposes only. Our therapies are non-medical and non-therapeutic in the clinical sense, and are provided in a professional spa environment.

We categorically do not offer, advertise, permit or entertain any service of an adult, sexual or otherwise inappropriate nature. Any request, suggestion or expectation of such a service is a breach of these terms and will result in the session being ended immediately, the full amount being charged, and the client being asked to leave the premises. We reserve the right to report such conduct to the authorities.

3. Eligibility — 18 years and above

Our services are available only to persons who are 18 years of age or older. By booking an appointment you confirm that you are at least 18. We may ask for a valid government-issued photo ID at the reception, and we may refuse service if age cannot be established. Minors are not permitted in treatment rooms or the jacuzzi suite.

4. Appointments and bookings

• Appointments can be made by phone or WhatsApp on +91 90112 15661 during our opening hours, 10:00 AM to 9:00 PM, all days.
• A booking is confirmed only when we confirm it back to you by call or WhatsApp. An enquiry alone is not a confirmed booking.
• Slots, therapists, rooms and the jacuzzi suite are subject to availability. Walk-ins are welcome but are always subject to availability on the day.
• Please arrive 10 minutes before your appointment time so that your session can start on schedule.
• If you arrive late, your session may be shortened to the remaining time of your slot so that the next client is not delayed. The full price still applies.
• Session durations quoted (for example 60 or 90 minutes) include the time taken for consultation, preparation and changing.

5. Prices and payment

• Prices are quoted at the time of enquiry or booking and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without prior notice; the price confirmed to you at the time of booking is the price that applies to that booking.
• Payment is due in full at the spa at the end of your session, unless we have agreed otherwise in writing.
• We accept the payment methods displayed at our reception. Please confirm the available methods when you book.
• Offers, packages and promotional rates cannot be combined unless expressly stated, and may have their own validity period and conditions.
• Tipping is entirely voluntary and never expected.

6. Cancellations, rescheduling and no-shows

• Please give us at least 2 hours’ notice by call or WhatsApp if you need to cancel or reschedule an appointment. This lets us offer the slot to another client.
• If you do not arrive for a confirmed appointment and have not informed us (a “no-show”), we may decline to accept future bookings from you without an advance payment.
• Where an advance or package payment has been made, amounts already paid are generally non-refundable, but we will make reasonable efforts to reschedule your session to a mutually convenient time.
• If we have to cancel or reschedule your appointment (for example due to therapist unavailability, a maintenance issue or circumstances beyond our control), we will inform you as early as possible and offer you an alternative slot or a refund of any advance paid for that session.

7. Health disclosure and your responsibility

You must inform us before your session about any medical condition, injury, allergy, skin condition, recent surgery, pregnancy, or medication that could affect your treatment. If you are unsure whether a massage or spa therapy is suitable for you, please consult a qualified medical practitioner first.

We may decline or modify a treatment if we believe it is not suitable or safe for you. Please also see our Disclaimer.

8. Code of conduct and appropriate behaviour

Rich Spa is a professional wellness establishment. To keep our therapists and other clients safe and comfortable, all clients must observe the following:

• Treat our therapists and staff with courtesy and respect at all times.
• Any inappropriate, suggestive, indecent or sexual remark, gesture, request or physical contact towards a therapist or staff member is strictly prohibited and will result in the immediate termination of the session, the full charge being payable, and a permanent refusal of service.
• Draping and modesty protocols set by the therapist must be followed throughout the session.
• Arriving under the influence of alcohol or intoxicating substances is not permitted, and we may refuse service in such cases.
• Smoking is not permitted on the premises.
• Please keep phones on silent and maintain a quiet atmosphere out of respect for other clients.
• Photography or video recording inside the premises is not permitted without our prior written consent.
• Aggressive, abusive or disruptive behaviour towards staff or other clients will result in you being asked to leave.

We reserve the right to refuse or discontinue service to any person, at our sole discretion, where these standards are not met.

9. Personal belongings

Please do not bring valuables to the spa. While we take reasonable care of the premises, Rich Spa is not responsible for the loss, theft or damage of money, jewellery, mobile phones, vehicles or other personal belongings brought onto or left at the premises.

10. Use of this website

• The content of this website — text, images, photographs, layout, logo and branding — belongs to Rich Spa and may not be copied, reproduced or used elsewhere without our written permission.
• Information on the site, including service descriptions, images and hours, is provided for general information and may be updated at any time without notice.
• You agree not to use the website or our contact channels for spam, harassment, fraudulent enquiries or any unlawful purpose.
• Our site may link to third-party services such as Google Maps and WhatsApp. We are not responsible for the content or practices of those third-party services.

11. Limitation of liability

To the maximum extent permitted by applicable law:

• Our services are offered on an “as is” basis for relaxation and general wellness. We make no guarantee that any particular result, benefit or outcome will be achieved, as responses to massage and spa therapy vary from person to person.
• Rich Spa, its owners, employees and therapists will not be liable for any indirect, incidental or consequential loss arising from the use of our website or our services.
• We will not be liable for any aggravation of an existing medical condition, or for any adverse reaction, where you did not disclose relevant health information to us before your session.
• Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by proven negligence.
• Where liability is established, our total liability in respect of any booking shall not exceed the amount actually paid by you for that particular session.

12. Feedback and complaints

If you are not satisfied with any part of your experience, please tell us at the reception before you leave, or call or WhatsApp us on +91 90112 15661. We take feedback seriously and will try to resolve the matter promptly and fairly.

13. Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes in our services or in applicable law. The revised version takes effect as soon as it is published on this page, and the “Last updated” date at the top of the page will change. Please review this page periodically.

14. Governing law and jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these terms, our website or our services shall be subject to the exclusive jurisdiction of the competent courts at Kalyan, District Thane, Maharashtra, India.

15. Related policies

These terms should be read together with our Privacy Policy and our Disclaimer, which form part of your agreement with us.